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Privacy Policy
Last Updated: September 1, 2026
BLUE respects your privacy and is committed to handling personal information responsibly and transparently.
1. Information We May Collect
1.1 Account Information
- Full name, Phone number, Email address, Account identifiers, Verification information.
1.2 Property and Address Information
- Property name, Service address, Floor, Unit number, Access instructions.
1.3 Booking and Service Information
- Service category, Appointment date, Booking status, Technician assignment, Service progress.
1.4 Payment Information
- Payment amount, Currency, Payment status, Transaction references.
Note: BLUE does not store full payment-card numbers or CVC codes on its servers. Payments are processed via secure third-party processors.
2. How We Use Information
- Create and manage customer accounts
- Process bookings and payments
- Assign technicians and provide service updates
- Customer support and dispute resolution
- Prevent fraud and ensure platform security
- Comply with legal and regulatory obligations
3. How Information May Be Shared
- Service Professionals: Relevant details to perform the booked service.
- Payment Processors: Stripe or similar for payment processing.
- Legal Compliance: When required by law or to protect legal rights.
4. Data Retention
BLUE retains personal information only as long as necessary for service delivery, legal, accounting, and security purposes. Some records (e.g., transaction history) may be retained after account deletion as required by law.
5. Data Security
BLUE uses reasonable administrative, technical, and organizational measures including HTTPS encryption, authentication controls, and role-based access to protect your data. However, no system is 100% secure.
6. Account Deletion
You may request account deletion via the app settings or by emailing cs@penguinelite.com. For detailed instructions, please visit our Account Deletion Page.
7. Children's Privacy
BLUE is not directed at children under 13. Minors should use the service only with parental involvement where required by law.
8. Changes to This Policy
We may update this policy periodically. The "Last Updated" date at the top will reflect changes. Please review it occasionally.
9. Contact Us
- Support Email: cs@penguinelite.com
- Legal Entity: Penguin Elite
- Address: Floor 21, Court Tower, Business Bay, Dubai, UAE
By using BLUE, you acknowledge the practices described in this Privacy Policy.