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Account Deletion
Last Updated: September 1, 2026
You can request permanent deletion of your BLUE account and associated personal information at any time.
⚠️ Before you proceed:- Deleting your account is permanent and cannot be undone.
- You will lose access to all booking history, service records, and saved properties.
- Any pending bookings or outstanding balances must be resolved before deletion.
Option 1: Delete via the BLUE App (Recommended)
Step 1 Open the BLUE mobile app.
Step 2 Navigate to Profile → Settings.
Step 3 Select Account → Delete Account.
Step 4 Follow the on-screen confirmation prompts.
Option 2: Request Deletion via Email
If you cannot access the app, send a deletion request from the email address associated with your account to:
cs@penguinelite.com
Please include the subject line: "Account Deletion Request" and specify your registered phone number or email.
What happens after deletion?
- Your account will be deactivated within 7 business days of your verified request.
- Your personal information will be removed from active systems.
- We may retain certain records (e.g., transaction history, fraud prevention logs) as required by UAE law or legitimate business purposes.
- You will receive a confirmation email once deletion is complete.
Still have questions?
Contact our support team at cs@penguinelite.com and we'll help you.
BLUE — Smart Property Services Platform. Floor 21, Court Tower, Business Bay, Dubai, UAE.