Terms of Service

Last Updated: September 1, 2026

1. Acceptance of Terms

By using the BLUE mobile application, website, or services, you agree to these Terms of Service. If you do not agree, please do not use the platform.

2. Services Provided

BLUE is a Smart Property Services Platform that connects customers with trusted service professionals for property, home maintenance, repair, inspection, and related services.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.
You must provide accurate and complete information during registration.
You are fully responsible for all activities that occur under your account.
You may request account deletion at any time via the app settings or by contacting support.

4. Booking and Payment

Service bookings are confirmed only after successful payment (where required).
Prices are displayed in AED and include applicable taxes unless stated otherwise.
Pay on Site is available for eligible services; payment must be made directly to the technician.
Inspection fees may apply for certain services; these may be credited against a final quote.

5. Cancellation and Refunds

Cancellation policies vary by service. Please review the specific terms before booking.
Refunds for eligible cancellations will be processed to the original payment method.
BLUE reserves the right to cancel bookings in cases of fraud, safety concerns, or service unavailability.

6. User Conduct

You agree not to:

Use the platform for illegal or unauthorized purposes.
Interfere with the security or proper functioning of the platform.
Harass or mistreat service professionals or other users.
Provide false or misleading information.

7. Intellectual Property

All content, trademarks, logos, and software on the BLUE platform are the property of BLUE or its licensors. You may not copy, distribute, or create derivative works without explicit permission.

8. Disclaimer of Warranties

BLUE provides the platform "as is" and "as available." While we strive for excellence, we do not guarantee that the service will be uninterrupted, error-free, or completely secure. Service outcomes depend on third-party professionals.

9. Limitation of Liability

To the extent permitted by law, BLUE shall not be liable for indirect, incidental, or consequential damages arising from the use of the platform. Our total liability is limited to the amount paid for the specific service in question.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai.

11. Changes to Terms

BLUE may revise these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, please contact us at cs@penguinelite.com.

By continuing to use BLUE, you agree to be bound by these Terms of Service.